Documents
Systemised Salon
Our Commitment to you as your Employer.
We want you to know you have the right to expect the following from our company.
Your feedback is critical to our ongoing improvements, when we make mistakes please tell us, but please give us praise when we do well.
Your ideas/comments are welcome.
You will find us honest, truthful and upfront at all times.
We will always treat you legally and fairly.
We will provide a good working environment.
We will provide a network of support.
We will provide ongoing training and education to help you achieve your goals. We will access the best management tools available to assist your growth.
We will continue to grow as a professional company and continually re-assess company growth and goals.
Your Commitment to us as an Employee
As an employee it is very important that the relationship is two way to ensure we can deliver the commitment to you.
We ask of you the following standards:-
You will be honest and truthful at all times.
You will be committed to putting in time and effort to make your career and ability as a professional grows.
You will not take sick days unless you are sick.
You will not steal.
You will attend all staff meetings and demos.
You will be a team player and commit to the mission statement.
You will not tolerate others being negative and destroying company morale.
You will actively promote all services and products available.
You will continually try to reach and surpass your target.
You will resolve conflict as soon as possible, and professionally.
You will maintain a high level of personal appearance at all times.
You will offer honest feedback at all times, this includes giving praise when people deserve it, and offering suggestions. Not criticising should people make mistakes.
Salon Procedures
Hair and Make-up should be done and all team members are to be on the salon floor ready for work five minutes before the Salon opens.
Hair, Make-up, Clothing must be kept looking presentable and fresh throughout the day.
Uniform must be worn at all times and kept clean and in good repair (see uniform guide-lines)
No smoking, chewing gum, eating or drinking in the salon.
You must provide top quality customer service at all times not only to your own clients but also to every person that enters the salon.
Any complaints by customers must be dealt with by the Manager/Salon co-ordinator at the time of the complaint.
If you are sick you must inform the Manager/Salon co-ordinator at least 30 minutes before the salon is due to open.
Text messaging will not be accepted as a means of informing absence.
You must not leave the salon without asking permission first.
Every member of the team is responsible for the salon cleanliness
.
You must comply with all reasonable requests or instructions.
You must not use violence, insulting language or behaviour towards any client, member of the team or property.
No gatherings around the reception desk-maximum two team members only.
You may not receive or make private telephone calls except in case of emergency or permission is given.
Work must be to the best of your ability and carried out in a professional, diligent and cheerful manner.
You must never have personal conversations in the hearing of clients in the salon.
You must not remove any property from the salon without permission.
You must not possess or use drugs or alcohol in the salon
Every team member must abide by the Company’s Health and Safety Rules.
All end-of-day jobs must be completed and checked before you leave to go home.
The use of mobile phones within the salon is strictly forbidden.
Generic Ground Rules.
Be willing to support our purpose rule and goals.
Speak supportively and with good purpose.
Give another person their point of view.
Keep to your agreements.
Be effective and efficient.
Aim for win: win.
Focus on what works.
Check and trust your intuition.
If a problem arises first look at the system for correction.
Mission Statement
At Emava we endeavour to deliver the ultimate customer delight with the optimum expertise in hairdressing to make your visit a totally satisfying experience.